Xtremesoft offers the following services:

• Technical Support

• Customer Service

• Professional Services

• Third Party Complementary Services

Technical Support

Our Technical Support staff helps to ensure a smooth, effective installation and implementation of our products. We offer:

• Technical support via telephone, email or fax during 9-5 EST

• Comprehensive Support and Maintenance plans

• An on-line Technical Resource Area, which provides product installation and deployment information as well as material which will help you maximize your use and testing of AppMetrics.

Customer Service

Xtremesoft provides a variety of Services designed to meet a variety of Customer needs:

• 24/7 email access to our Customer Service staff on business related issues

• Local geographic and vertical Distribution Partners who deliver and support our technologies, across the world and in specific vertical markets

• Language specific home pages on our website, to help everyone within your organization better understand our products.

Professional Services

Xtremesoft's Professional Services helps ensure your complete satisfaction with AppMetrics. At every point during your engagement, we add value to your implementation and configuration team. We encourage rapid adoption, employ proven analytic strategies, and give expert support to ensure your complete satisfaction with our products. Our Professional Services makes you successful.

• Using our Application Audit and Analysis Program, our Professional Services team takes a comprehensive approach to an application, analyzing the entire application to identify the key business and technological factors, including components and methods that are critical to the success of pro-active application management. Through detailed analysis of your application, our team offers recommendations and strategies to help you solve difficult issues and to fine tune the performance of your applications.

• Our AppMetrics Load Diagnostics^sm Program provides an external, on-demand network of agent computers with sophisticated server-side monitoring to duplicate what happens to your application in the "real world" rather than the simulated world of the test lab. This testing brings all aspects of your infrastructure into play so that things like bottlenecks and hung components can be uncovered and fixed before your customers find them!

• Xtremesoft Training Programs are designed to ensure that you have the necessary knowledge to succeed in all phases of deployment and ongoing usage of AppMetrics. We provide a variety of courses, both for the technical and non-technical personnel.

Third Party Complementary Services

Xtremesoft works with a number of Professional Service Organizations to deliver services around the Products across the globe. Our staff helps to ensure your complete satisfaction with the service, by acting as "General Contractor" on the project.

Our Partners include:

Consequor; Adsotech OY; Blue Turtle; Microsoft; Unisys.; Cloudtest; Others are being added all the time.